Harbor Watch Dispatch
Harbor Watch Maritime Information System was built by Dispatch Dynamics, Inc. in Charleston, SC.. It is the only web-based dispatch application for maritime labor in the shipping industry. Harbor Watch provides for the rapid deployment of any remote workforce to single or multiple locations. It offers real-time, cloud-based dispatch, instant text messaging and data management. Harbor Watch has performed flawlessly in three Sea Ports for SEVEN YEARS with ZERO downtime.
Harbor Watch SmartScheduler provides lightning fast transaction time for multi-depot dispatching. It has five (5) separate text messaging features, interactive work orders, a scheduler that displays point-of-hire certification and dispatch orders including Fringe Benefits related to each job in the Port. Employees personal web pages are updated daily with indivual work and text message history. .
The system is so elegantly simple that a dispatcher can be trained in just 90 minutes. Users require no training at all ... just a password to their web page.
HARBOR WATCH IS THE ONLY WEB BASED DISPATCH APPLICATION FOR MARITIME LABOR IN THE SHIPPING INDUSTRY.
TWO DYNAMIC APPLICATIONS ORGANIZE MARITIME LABOR
Harbor Watch brings organized workflow processes with web-based dispatch and instant communication to the maritime industry with TWO applications for each client.
(1) A DYNAMIC DISPATCH/SCHEDULING/COMMUNICATIONS APPLICATION
a) The Roster in Harbor Watch tracks 90 fields of information for each worker: i.e. up-to-date contact information, certifications, training, licenses, "check-offs," member status and more. The Roster also provides access to individual member work history web pages.
b) The Facilities component in Harbor Watch automatically populates each ship, gate, yard or warehouse with jobs specified in Employer Contract. To save dispatcher time, facilities database retains and reuses pre-built ships, gates or warehouses.
c) The using the SmartScheduler, maritime labor can be scheduled with a cardswipe, automated roll-over or a drag-and-drop function.
d) Workflow - After employer submits daily Order, Local builds Work Order... displayed online in real time. Orders are filled according to each Company/Local's unique hiring rules. Completed Dispatch Orders are emailed to employer displaying each worker's name, Port ID #, the port facility, terminal, start date and time and a designated job with OCC code and the FRINGE BENEFIT related to each job .Dispatch Orders are also exported as .csv files to timekeepers, payroll providers or time-and-attendance vendors.
(2) A robust interactive website, or web portal on a company website, provides workers with instant access to the daily dispatch schedule from their mobile phones. Workers view daily work orders and jobs filled in "real time."
UNION/NON-UNION CRAFT-BASED DISPATCH
In union and non-union seaports around the world, maritime labor is most commonly dispatched by craft and/or seniority. Harbor Watch has six craft-based dispatch applications with three seniority options. The SmartScheduler offers three dispatch options: card-swipe, drag-and-drop and automated roll over.
NOTE: Harbor Watch SmartScheduler accommodates multiple dispatch options for seaports dispatching more than one craft-type simultaneously.
CERTIFICATIONS, TRAINING and FRINGE BENEFITS
Employers need confidence that workers assigned to their jobs in the Port are trained, dedicated and certified. Harbor Watch SmartScheduler provides dispatchers and administrators with a searchable database to identify and display each worker's certifications, training and skills.The point-of-hire feature in the SmartScheduler immediately notifies both the employer and dispatcher with a text message if a worker's certification, skills or training do not match the job requirements. Workers with restrictions are identified and blocked on the schedule.
NOTE: For seaports dispatching more than one craft simultaneously, the Harbor Watch SmartScheduler accommodates multiple craft/dispatch options.
VIRTUAL HIRING MEETS LABOR CHALLENGES
In addition to dealing with six named hurricanes, flooding, power outages and arctic storms in 2020, maritime labor on the East and Gulf Coasts continues to find ways to survive the complications of COVID-19 and the "new normal" created by a worldwide pandemic.
The Virtual Hiring Hall tools in Harbor Watch allow union locals and port employers to dispatch workers in real-time and send text messages from their SmartPhones or wireless laptops.
Workers, using their mobile phones, are provided with access a secure website to shape-up remotely for daily/weekly shifts. Automated text messages are sent to workers confirming all hiring transactions.
Workers are dispatched by port facility according to established hiring rules. Work history and all text messages are updated and recorded in real-time on each worker's personal web pages.
MOBILE WEBSITE DISPLAYS JOBS & WORK ORDERS IN REAL-TIME
Harbor Watch dispatch provides a mobile-responsive website fully integrated with the real-time dispatch module. In addition to displaying live work orders and scheduling, each Harbor Watch website displays the latest news, weather and and shipping information. Using mobile phones to access their website, workers watch as dispatcher fill scheduled jobs in real-time.
Maritime jobs are filled according to seniority and each local's hiring rules. Text messages are sent to members confirming their daily jobs. End of day, Harbor Watch SmartScheduler emails completed dispatch orders to Port Employers.
Dispatch Dynamics also offers optional versions of Harbor Watch with remote shape-up features that allow members or employees to change their own availability without calling the Hall.
DISPATCH or COMMUNICATE WITH TEXT MESSAGING WITHOUT ELECTRICITY OR WIRED INTERNET
With the click of a mouse or a tap on a SmartPhone employers, union officials and dispatchers are able to communicate instantly with labor in the portr...without electricity or wired internet. The Harbor Watch SmartScheduler provides five separate text message options: VOIP from the Hiring Board, SMS to individual members, SMS to gangs working a particular ship, gate or warehouse; SMS to members scheduled and dispatched, SMS messages to groups large or small.
In 2020 the Gulf Coast states experienced six named hurricanes, flooding, power outages and even an Arctic storm. During these and other natural disasters, the web-based dispatch applications deployed by Harbor Watch can add even more value to the maritime industry.
In 2019 the Port of Charleston received a bomb threat. Longshore Local used Harbor Watch to send 5000 text messages* in one hour; insuring that all members exited the Port safely.
*Multiple text messages sent to each member working at the Port.
USMX FUNDS HARBOR WATCH PROOF OF CONCEPT PILOT IN CHARLESTON SC
IN A FLAWLESS PROOF-OF-CONCEPT PILOT FUNDED BY USMX, HARBOR WATCH PROVIDED A COMMON PLATFORM FOR BOTH EMPLOYERS AND UNION LEADERS TO MAKE FASTER AND MORE EFFICIENT MANAGEMENT DECISIONS.
During a two week pilot in Charleston, SC Harbor Watch provided three fully functional craft-based dispatch applications for Checkers, Longshore and Maintenance unions. Three Port employers also participated in the Pilot.
EMPLOYERS - BENEFITS DELIVERED
During the two week pilot Harbor Watch was able to effectively document ILA member point-of-hire certifications, restrictions and Incidents. During point-of-hire, Harbor Watch was able to increase the number of certifications authenticated from 5 to 12 certifications per member.
• Worker's failure to meet job certifications emailed to employer BEFORE dispatch
• Provides Employers with interactive Work Orders
• Employers receive ILA member data identifying check-offs and jobs with fringe benefits
• Tracks and updates ILA Member Training (i.e. EEO, Safety, Sexual Harassment, etc.)
• Dispatch Orders with member's photos support employer identification and enhance port security.
ILA LOCALS & INT'L - BENEFITS DELIVERED
In addition to providing three ILA Locals with fully functional web-based dispatch applications, during the two week Pilot, Harbor Watch was able to identify significant revenue losses due to errors and ommisions.
(1) Number of members paying ZERO dues to Int'l
(2) Annual Projected Loss from ILA Dues to Int'l ($16-$24 Million per annum)
(3) Local Dues Collected - Revenue Loss
(4) Fringe Benefit Misclassification - Revenue Loss